Telephoning + Cd
Editorial Delta
Colección Delta Business Communication Skills, Número 0
Fecha de edición enero 2004
Idioma inglés
EAN 9781900783798
Libro
Resumen del libro
Level: Pre-Intermediate-Intermediate
Telephoning works with the skills and language required to conduct successful phone calls in English.
The units cover:
- focus on listening
- making calls
- receiving calls
- receiving and leaving messages
- dealing with problems
- conference calls
