Editorial Oxford University Press (España)
Colección Express Series, Número 0
Fecha de edición octubre 2007
Idioma inglés
EAN 9780194579063
Libro
encuadernado en tapa blanda
CD ROM
English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres.
Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers.
Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication.
The final unit presents the skills needed to solve problems and deal with customer complaints effectively.
|