Contact Us! with Audio CD
Call center English skills
Lockwood, Jane
McCarthy, Hayley
Editorial Cambridge University Press (UK)
Fecha de edición noviembre 2009
Idioma inglés
EAN 9780521124737
116 páginas
Libro
Dimensiones 210 mm x 297 mm
Resumen del libro
CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries.
The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.
