Supercommunicators

From the New York Times bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work, and how we can all learn to be Supercommunicators at work and in lifeWe all know people who are capable of connecting with almost anyone. They&rsquore the ones we love talking to, who we turn to for advice, who hear what we are trying to say and make us feel seen.What do they know about conversation that makes them so special?Supercommunicators, Charles Duhigg argues, understand that whenever we speak, we&rsquore actually participating in one of three conversations: practical (What&rsquos this really about?), emotional (How do we feel?), and social (Who are we?). If you don&rsquot know what kind of conversation you&rsquore having, connection is hard.Skilled communicators know the importance of recognizing&mdashand then matching&mdasheach kind of conversation, and how to hear the complex emotions, subtle negotiations, and hidden beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives, and how we see ourselves, and others, shape every discussion, from who will pick up the kids to how we want to be treated at work.With his trademark clarity and storytelling, Duhigg shows readers how to recognize these three conversations&mdashand teaches us the skills we need to navigate them more successfully.Communication is a superpower. By bringing readers into jury deliberations and fraught CIA recruitments, into Netflix&rsquos companywide conversations about equity and the writers&rsquo room of The Big Bang Theory, we learn why some people are able to make themselves heard&mdashand to hear others&mdashso clearly. We learn how to identify and leverage the hidden layers that lurk beneath every conversation.In the end, we learn a simple but powerful lesson: With the right tools, we can connect with anyone.